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Policies
Certificate Replacement Policy for Partners (Retail)
This policy only applies to partner-managed retail customers that do not have access to Enterprise accounts.
SSL/TLS | Subject Alt Name (SAN) Changes | Common Name Changes | Installation or Configuration Problems | Loss of Private Key | Change in Hosting Providers or Servers |
Standard | One-Time Within 30 Days* | One-Time Within 30 Days* | Unlimited Replacements* | Unlimited Replacements* | Unlimited Replacements* |
Advantage | One-Time Within 30 Days* | One-Time Within 30 Days* | One-Time Within 30 Days* | Unlimited Replacements* | Unlimited Replacements* |
Wildcard | One-Time Within 30 Days* | One-Time Within 30 Days* | One-Time Within 30 Days* | Unlimited Replacements* | Unlimited Replacements* |
UC Multi-Domain | Unlimited Additions of SAN's* | One-Time Within 30 Days* | One-Time Within 30 Days* | Unlimited Replacements* | Unlimited Replacements* |
EV Multi-Domain | Unlimited Additions of SAN's* | One-Time Within 30 Days* | One-Time Within 30 Days* | Unlimited Replacements* | Unlimited Replacements* |
Signing | Subject Alt Name (SAN) Changes | Common Name Changes | Installation or Configuration Problems | Loss of Private Key | Change in Hosting Providers or Servers |
Code Signing | N/A | N/A | Within 30 Days* | No Replacements | N/A |
Document Signing | N/A | Free Within 30 Days Fee After 30 Days* | Free Within 30 Days Fee After 30 Days* | Free Within 30 Days Fee After 30 Days* | N/A |
Secure Email | Subject Alt Name (SAN) Changes | Common Name Changes | Installation or Configuration Problems | Loss of Private Key | Change in Hosting Providers or Servers |
Personal | No Replacements | No Replacements | No Replacements | No Replacements | No Replacements |
Enterprise | N/A | No Replacements | Unlimited Replacements* | Unlimited Replacements* | N/A |